Google review request links
Per-client first-party review route, old link compatibility, and Google destination readiness.
Review links, QR endpoint, client workspace and Reputation hub- Client-specific review path
- Google URL readiness state
- Legacy /r/{slug} support
- Schema/review-link API handoff
No fake review or guaranteed-star claim is made.WhatsApp and QR review campaigns
Prepare WhatsApp/manual request campaigns and QR assets before approved sending.
Contacts, Campaign Draft Workspace, QR API and Flow Wizard- CSV contact preview
- Message draft preview
- Imported-list campaign state
- Ready-but-not-sent handoff
No WhatsApp, email or SMS provider send is triggered from the workspace.Email review follow-up
Email request copy can be drafted, previewed and reported before live mail provider wiring.
Contacts import channel, Campaign Draft Workspace and Reports- Email draft channel
- Owner approval checkbox
- Draft campaign/message records
- Report handoff visibility
Live email delivery remains disabled until provider, opt-out and approval gates are approved.Private feedback recovery workflow
Private feedback routing captures unhappy-customer signals before they become public reputation damage.
Feedback Inbox, Recovery drafts, Reputation hub and Reports- Private feedback routing
- Private feedback routing is mapped to the Feedback Inbox before public escalation.
- Public-proof lane
- Operator-review lane
- Private-recovery lane
- Owner-reviewed recovery draft preview
The inbox prepares recovery work only; it does not send replies or public responses.Website review widgets
Approved reputation proof can be embedded on conversion pages using first-party endpoints.
Widget API, install kit, schema endpoint and client workspace- Widget token readiness
- Install snippet handoff
- Schema endpoint
- Client-level proof assets
Only approved proof should be published; private feedback stays private.Google profile and local visibility readiness
Google profile, listings, local SEO tasks and profile completeness can be prepared before external visibility actions.
Visibility Readiness, Reputation hub, Rollout board and onboarding checklist- Google profile readiness
- Listings readiness
- Local SEO task plan
- Profile completeness
No GBP sync, listing submission, SEO publish, GSC action, customer write or outreach is triggered.Multi-location campaign reporting
Client, branch and campaign readiness can be reviewed from one report handoff surface.
Reports workspace, Rollout board and client workspaces- Prepared contact counts
- Campaign draft counts
- Feedback/recovery lanes
- Readiness labels by client
Reports are read-only and do not trigger imports, sends, checkout or route changes.Reputation performance reporting
Monthly summaries connect review velocity, trust signals, conversion support and recovery work before owner review.
Reports workspace, Feature Delivery Ledger and Launch Handoff- Review velocity summary
- Trust signal narrative
- Conversion support packet
- Recovery work narrative
Reporting reads existing evidence only; it does not generate exports, send handoffs, create campaigns or mutate customer records.Agency workspace
Client-level permissions, white-label reporting, and implementation checklists can be prepared for agency partners.
Agency Workspace, Rollout board, Reports and client workspaces- Client-level permission map
- White-label reporting readiness
- Implementation checklist
- Agency-scale delivery packet
No invite, role mutation, white-label publication, customer write or outreach is triggered.Staff and branch handoff playbooks
Staff, manager and viewer access can be prepared as invite drafts before customer activation.
Team Access readiness, client invite drafts, Rollout board and customer workspace handoff- Role-aware invite draft
- Team Access readiness
- Client rollout checklist
- /app/rollout/
- Owner handoff status
- Access approval gate
Invite drafts do not send email, mutate roles or create customer access until approved.Owner-ready reputation summaries
Owners can see contacts, request drafts, feedback, recovery and report readiness together.
Control Center, Flow Wizard and Reports- 4-stage walkthrough
- Contact preview packet
- Request draft packet
- Feedback classification packet
- Report readiness packet
- Owner approval boundary
- No-send dashboard status
Summary surfaces distinguish ready from sent and do not import contacts, send messages, create reports, mutate payment or trigger delivery systems.Pilot customer readiness
Pilot owners, route proof, draft records, prepared-not-sent copy, triage evidence and owner handoff reports can be prepared before a pilot is activated.
Pilot Readiness, Rollout board, Delivery Ledger and Launch Handoff- Owner selection packet
- Manual route proof packet
- Draft records packet
- Prepared-not-sent copy packet
- Triage evidence packet
- Owner handoff report packet
- No owner handoff, customer handoff, report delivery or outreach is triggered from /app/pilot.
No deploy, route change, import, provider send, payment activation, owner handoff, customer handoff or outreach is triggered.AI response assistance
Professional review replies can be prepared for owner approval without automatic public posting.
Growth Delivery workspace and Reputation hub- Reply brief
- Tone guidance
- Escalation note
- Owner approval gate
No AI provider call, public reply, review-source API or customer message is triggered.Review-to-social publishing
Approved customer praise can become reusable social proof assets for marketing review.
Growth Delivery workspace, Reports and Website proof widgets- Proof-card brief
- Caption draft
- Channel checklist
- Human publish approval
No social post, media upload, provider queue or external publishing action runs from RatingE.Industry benchmark library
Reputation maturity can be compared by vertical using clearly labeled internal planning benchmarks.
Growth Delivery workspace and Reports- Vertical baseline
- Benchmark caveat
- Owner talking points
- Unsupported-claim block
Benchmarks are planning guidance only; no ranking, revenue, review-count or star-rating guarantee is made.API and integration layer
Review activity can be prepared for CRM, helpdesk, website and automation systems after production controls are ready.
API Layer readiness, Provider readiness, Delivery Ledger and Launch Handoff- CRM connector contract
- Helpdesk handoff contract
- Website endpoint register
- Automation webhook boundary
No CRM write, helpdesk ticket, webhook, provider sync, Appwrite mutation, live message or route change is triggered.Provider and review-source readiness
Provider credentials, consent, sender setup and review-source sync can be prepared before OAuth, import or sending approval.
Integrations readiness, Settings Governance, API Layer readiness and Delivery Ledger- Credential inventory packet
- Policy and consent packet
- Sender readiness packet
- Review-source readiness packet
- Owner/provider handoff boundaries
- No owner or provider handoff is delivered
No credential capture, token exchange, provider sync, review import, live message, Appwrite mutation or owner/provider handoff is triggered.Brand and white-label readiness
Agency labels, proof widget themes, custom domain requests and custom code can be prepared before customer-facing brand activation.
Brand Readiness, Agency Workspace, Settings Governance and Delivery Ledger- Brand identity packet
- Proof widget theme
- Custom domain request
- Custom code review
- Custom domain, white-label report, widget theme or custom-code activation
No custom domain, DNS change, white-label report publication, widget theme push, custom code injection or customer mutation is triggered.Account settings governance
Business profile, users, plan, integration and brand/domain controls can be prepared without account mutation.
Settings Governance, Team Access, Billing, Provider readiness and Brand Readiness- Business profile review
- User access packet
- Plan boundary packet
- Integration settings packet
- Brand/domain handoff packet
- Audit retention packet
- Profile save, user invite, credential write, plan change or settings mutation
No profile save, invite mutation, plan change, credential write, DNS change, Appwrite mutation or outreach is triggered.Billing and plan activation readiness
Package selection, plan limits, invoice details and payment activation blockers can be prepared before checkout or subscription setup.
Billing Readiness, Pricing, Settings Governance and Delivery Ledger- Billing readiness
- Plan activation stays prepared, not live.
- Payment activation is blocked by design.
- Ready for review, not collection.
- No checkout, payment link, subscription, invoice API, paid flag, customer upgrade or provider webhook
No checkout, payment link, card collection, subscription, invoice API, payment provider call, Appwrite customer mutation or outreach is triggered.Operational QA readiness
Fresh disk truth, guard order, build proof, smoke evidence, rollback notes and incident templates can be prepared before release claims.
Operational QA Readiness, Delivery Ledger, Launch Handoff and Activation Plan- Fresh disk truth required before green claim
- Dedicated guards must run before full guard set
- Build must pass before smoke
- Runtime smoke evidence must be fresh
- Temporary server must be stopped
- Port 3068 must be clear after smoke
- Rollback note required before deploy approval
- Incident/postmortem template prepared only
- No deploy/runtime switch is triggered
No deploy/runtime switch, DNS/routing change, Appwrite mutation, payment activation, provider sync, support ticket or outreach is triggered.Customer onboarding readiness
Business intake, review workflow mapping, proof placement, staff launch and owner handoff can be prepared before account activation.
Onboarding Readiness, Rollout board, Team Access, Provider readiness and Launch Handoff- Business intake packet
- Review workflow packet
- Proof placement packet
- Staff launch packet
- Safe launch guardrails packet
- Owner handoff packet
- Account activation, customer import, provider send, payment activation or onboarding outreach
No account activation, import, provider send, payment change, Appwrite mutation or outreach is triggered.Audit trail and export readiness
Activity evidence, exports, retention notes and dispute packets can be reviewed before owner handoff or release claims.
Audit and Export Readiness, Reports, Delivery Ledger and Launch Handoff- Audit event review
- Activity evidence packet
- Export review packet
- Retention review packet
- Dispute evidence packet
- Operator verification packet
- Audit event write, export generation, retention change or dispute notification
- No CSV, JSON or report export is generated from /app/delivery.
- No retention, archive, delete or purge policy is changed from /app/delivery.
- No dispute notification or customer record mutation is triggered from /app/delivery.
No audit event write, export generation, retention change, customer mutation, provider action or outreach is triggered.Evidence handoff readiness
Audit trail, export review, retention, dispute evidence and owner/customer handoff packets can be prepared before any handoff leaves RatingE.
Evidence Handoff Readiness, Audit and Export Readiness, Delivery Ledger and Launch Handoff- Audit trail handoff packet
- Export review handoff packet
- Retention evidence packet
- Dispute evidence packet
- Dispute evidence packet is manual-ready
- Owner handoff boundary is approval-gated
- Customer handoff boundary is approval-gated
- Owner/customer handoff boundaries
- No owner or customer handoff is delivered
- No audit event write
- No export generation
- No retention policy change
- No dispute notification
- No audit event is created
- No export is generated
- No retention policy is changed
- No dispute notification is sent
- No CSV, JSON, report or owner export is generated from /app/evidence.
No audit event, export, retention change, dispute notification, owner/customer handoff, customer mutation or outreach is triggered.Support operations readiness
Support triage, escalation readiness, SLA review, policy response and owner handoff packets can be prepared before any ticket or customer reply leaves RatingE.
Support Operations Readiness, Support Center, Delivery Ledger and Launch Handoff- Support triage packet
- Escalation readiness packet
- SLA review packet
- Policy response packet
- Owner handoff packet
- Owner/customer support handoff boundaries
- No ticket creation is performed
- No support ticket is created
- No helpdesk/CRM/Suhep queue action is triggered
- No customer notification is sent
- No live messaging or outreach is sent
No ticket creation, helpdesk/CRM/Suhep queue action, customer notification, Appwrite mutation or live messaging/outreach is triggered.