Policy detail
Designed to be clear before the sales conversation starts.
RatingE is currently contact-first for package selection and onboarding. Legal, billing and support questions should be confirmed through the monitored support channel.
Contact-first package confirmation
RatingE package selection is currently handled through contact/demo and written support confirmation while online payment activation is paused.
Refund eligibility
Refund requests are reviewed based on the package purchased, delivery status, first-payment timing, onboarding work completed and any written terms agreed during signup.
- Include account email and business name
- Explain the reason for the request
- Attach invoice or package confirmation where available
Setup and managed work
Completed setup, implementation, campaign planning, widget installation or managed reputation work may not be refundable once delivered, unless a written exception applies.
Legal and compliance scope
Refunds do not convert RatingE templates, workflows or policy pages into legal advice. If your business needs formal compliance review, use qualified counsel before activating campaigns, paid plans or automated outreach.
Cancellation
You may request cancellation guidance through support. Cancellation does not automatically create a refund for already delivered services or elapsed subscription periods.
Processing
Approved refunds are normally processed back to the original payment method where technically possible. Timing depends on the payment provider and banking network.